Reception of citizens
- Personal reception schedule.
- Regulatory and legal framework:
- Procedure for considering citizens’ appeals of the State Tax Service
Advance registration of citizens for a personal appointment with leadership of the State Tax Service and officials of structural departments of the State Tax Service is carried out from Monday to Friday from 08:30 until 12.30 and from 13.00 until 17.00 by phone (044) 247-35-14.
Registration for regular appointments with leadership of the State Tax Service is terminated ten working days before the date of personal reception, for officials of structural departments of the State Tax Service - five working days before the date of personal reception. Registration for the next appointment begins onthe day of termination of registration for the next appointment.
State Tax Service temporarily stops conducting personal reception of citizens
In connection with the military aggression of the Russian Federation against Ukraine, martial law has been imposed on the territory of Ukraine according to Decree of the President of Ukraine No. 64/2022 as of 24.02.2022 "On introduction of the martial law in Ukraine" (as amended), the State Tax Service has temporarily suspended personal reception of citizens.
At the same time, please note that the State Tax Service accepts:
written appeals to the postal address: Lvivska Square, building 8, Kyiv, 04053;
verbal appeals by the telephone communication means through Contact Center of the State Tax Service (for citizens’ appeals) by phone: 0 800 501 007, selecting direction "6" in the interactive voice menu;
electronic appeals using the Internet, electronic communication means to mailboxes:
(for citizens’ appeals)
! in the form of scanned copies or photocopies of written applications with the applicant's signature indicating the date and place of residence (registration).
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(for self-employed individuals, individuals-entrepreneurs and legal entities)
We ask to understand current situation.
- Information on the placement of Public Reception Hall:
Reception of citizens at the State Tax Service is carried out at the address: Kyiv, Lvivska square, building 8 (first floor, room "Citizens’ Reception").
