STS urges to make the full use of remote communication format

Taxpayers’ health and safety is a top priority for the STS as a socially responsible state body. State Tax Service of Ukraine strongly recommends taxpayers to refrain from visiting Taxpayer service centers without urgent need due to the outbreak and spread of the COVID-19 coronavirus, prevention of infection and spread of viral infections. Especially if the problem you intend to address to the Taxpayer service center can be solved remotely (online or by mail).

If reason for appeal is urgent and requires a mandatory visit to the Taxpayer service center, please follow recommendations of the Ministry of Health of Ukraine to reduce the impact and transmission of acute respiratory viral infections:

use a protective mask and disinfectants whenever possible;

do not to create crowds of people in the Taxpayer service centers. Remember to keep a safe distance between people (at least 1.5 meters);

avoid contact with anyone with heat and cough.

IMPORTANT: if you have symptoms of acute respiratory viral infections (fever, cough, shortness of breath, etc.) or if you have recently been in contact with COVID-19 patients or in countries with coronavirus infections, please stay home and avoid your visit to the Taxpayer service centers.

STS requests to reduce paper workflow and to use electronic communications and mail.

Using the menu “Correspondence with the STS” of private part of the Electronic Cabinet, the taxpayers have opportunity to send a letter (request, appeal, etc.) to the relevant STS body in pdf format (2 MB limit).

Access to the Electronic Cabinet is at the following address: http://cabinet.tax.gov.ua, as well as through the official web portal of the STS.

Electronic Cabinet also provides the opportunity to fill in, sign the qualified electronic signature and send to the STS:

tax card of individual – taxpayer which is an application for registration in the State register of individuals – taxpayers;

application on changes to the State register of individuals – taxpayers;

application on registration of the registrar of calculated operations, accounting books of calculated operations, settlement books;

application on inclusion of the non-profit enterprise (institution, organization) to the Register of non-profit institutions and organizations, amendments to this Register, extracts from the Register of non-profit institutions and organizations;

application on certificate of absence of payment arrears, control of which is vested to the supervisory bodies.

Using the Electronic Cabinet it is possible to obtain results of administrative services, including:

certificate of absence of payment arrears, control of which is vested to the supervisory bodies;

information from the State register of individuals – taxpayers about the amounts / sources of paid income and withheld taxes;

copies of registration certificates of registrars of calculated operations sent to the applicant’s e-mail address (original will be available after quarantine is completed).

During the quarantine period schedule of work of the Taxpayer service centers changes from 10 hours 00 minutes (10 AM) up to 16 hours 00 minutes (4 PM) with lunch break and with technical sanitation breaks every 10-15 minutes, for small Taxpayer service centers from 10 hours 00 minutes (10 AM) to 13 hours 00 minutes (1 PM) with technical sanitation breaks every 10 to 15 minutes.

Employees of the Taxpayer service centers who provide information to taxpayers on the status of electronic reporting and other electronic services by the telephone number 0 800 501 007 (line 0) will work for a quarantine period from 10 hours 00 minutes (10 AM) to 17 hours 00 minutes (5 PM) in regular mode.

If you have any questions regarding the use of the Taxpayer’s E-cabinet, please contact our Customer Service by the telephone: 0 800 501 007 (direction 0) or at http://cabinet.tax.gov.ua/help/.

We ask everybody to understand the situation in advance and we apologize for any inconveniences! Be conscious and do not endanger yourself and your surroundings!