State Tax Service implements solutions for barrier-free services: digital services for convenient interaction
Press service of the State Tax Service of Ukraine , published 17 December 2025 at 17:18 Chapter: News
State Tax Service is actively expanding barrier-free opportunities, making interaction with the taxpayers convenient and accessible for everyone. Focus is on creating conditions under which all citizens can receive tax services, regardless of their physical or digital capabilities.
Barrier-free access in tax authorities includes:
- Physical accessibility: arrangement of ramps, convenient entrances and infrastructure for people with disabilities and low-mobility groups.
- Information accessibility: adapted web portal pages, convenient for people with visual or hearing impairments, clear materials,
- Digital accessibility: ability to receive the most popular services online through the Electronic cabinet – without visiting tax departments.
Technical solutions for accessibility:
- Mobile application “My Tax Service” – quick way to view own data, receive services or send a request directly from your smartphone.
- “TAX Control” service – digital tool for reporting about possible violations in trade, services or public catering.
- Contact Center of the State Tax Service – convenient channel for consultations and prompt answers to the payers’ questions via phone calls and messenger correspondence.
Basic principles of accessibility:
- Flexibility: ability to choose the most convenient format for receiving services – online, offline or by phone.
- Transparency: clear, understandable and accessible information, particularly for people with disabilities or the elderly.
- Versatility: tax services should be accessible to everyone – without exception.
Barrier-free accessibility is not only a service standard, but also important step towards inclusive society. Infrastructure modernization and development of digital services help the State Tax Service provide comfortable and high-quality support to all taxpayers.